Product Knowledge Base Article ID: 260312 - Last Review: 2012-03-26 - Revision: 1

    The warning "A valid license file could not be found" appears after installing and starting NNS ADix v3
     on a Windows Server 2008- or Windows Server 2008 R2-based computer
  On this page:
 

SYMPTOMS

After installing and starting NNS ADix v3 on a Windows Server 2008- or Windows Server 2008 R2-based computer, the warning "A valid license file could not be found. Do you want to install a license file?" appears on the screen although this is a fresh installation of NNS ADix v3.

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CAUSE

This issue occurs because no trial license file was installed during the setup process.

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WORKAROUND

To workaround this issue, perform the following steps:

  • Uninstall NNS ADix v3
  • Re-Install NNS ADix using the following steps:
    - right-click on the NNS ADix setup.exe file
    - select Run as administrator from the context menu and install NNS ADix again

See the MORE INFORMATION section to get more information about this issue.

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STATUS

We have confirmed that this is an issue in the NNS ADix v3 versions mentioned in the APPLIES TO section.

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MORE INFORMATION

In order to install NNS ADix v3 administrative permissions are required. Under certain circumstances, a trial license file will be not installed even when you use an account with administrative credentials to log on.

This issue may occur because of the User Account Control (UAC) feature in Windows Server 2008 or Windows Server 2008 R2. UAC requires that administrators explicitly approve applications that make system-wide changes before the applications can run. This requirement even affects an administrator's session.

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APPLIES TO

  • NNS ADix v3 (all versions)

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